Privacy Policy

When you work with Skillorn, we gather several types of information to deliver exceptional change management services. Here's what we collect and why it's essential for our professional relationship:

• Personal Details: Your name, email address, phone number, job title, and company information help us tailor our leadership development programs to your specific needs
• Professional Background: Career history, current challenges, leadership goals, and organizational context enable us to design relevant change management strategies
• Communication Records: Email exchanges, consultation notes, and feedback sessions are documented to track your progress and maintain continuity in our services
• Payment Information: Billing details and transaction records are processed securely through encrypted payment systems for service fees
• Website Analytics: We track how you navigate our website to improve user experience and identify which resources are most valuable to our clients

We believe in transparency - you'll always know what information we're collecting and why. This data forms the foundation for creating personalized change management solutions that actually work for your situation.

Your information isn't just stored away - it actively helps us deliver better change management leadership services. We use your data in several key ways:

Service Delivery: Every consultation, workshop, and coaching session is customized based on your professional background and goals. We reference your information to create relevant case studies, identify applicable leadership frameworks, and design exercises that address your specific challenges.

Progress Tracking: Change management is a journey, not a destination. We monitor your development through our programs, noting breakthroughs, obstacles, and areas where you might need additional support.

Communication: We'll send you program updates, schedule changes, relevant resources, and industry insights that align with your interests. You control the frequency and type of communications you receive.

Quality Improvement: Anonymous feedback and program outcomes help us refine our methodologies and develop new approaches to leadership development.

Protecting your information is something we take seriously - perhaps more seriously than many of our clients initially expect. Here's how we safeguard your data:

Technical Safeguards: We use industry-standard SSL encryption for all data transmission, secure cloud storage with regular backups, and multi-factor authentication for system access. Our servers are hosted in facilities with physical security measures and 24/7 monitoring.

Access Controls: Only authorized team members who directly work on your account can access your information. We maintain detailed logs of who accesses what data and when.

Regular Audits: Our security practices are reviewed quarterly, with annual third-party security assessments to identify and address any vulnerabilities.

Staff Training: Everyone on our team receives ongoing training about data privacy, confidentiality requirements, and proper handling procedures.

While we can't guarantee absolute security (no one can), we implement multiple layers of protection to minimize risk. If a security incident ever occurs, we'll notify affected clients within 72 hours and provide clear information about what happened and what we're doing about it.

You have significant control over your personal information. These aren't just theoretical rights - they're practical options you can exercise at any time:

• Access: Request a complete copy of all information we have about you, including how we obtained it and how we've used it
• Correction: Update or correct any inaccurate information in your profile or records
• Deletion: Ask us to remove your information from our systems (with some exceptions for legal or contractual obligations)
• Portability: Receive your data in a structured format that you can transfer to another service provider
• Restriction: Limit how we process your information while maintaining your account
• Objection: Opt out of specific uses of your data, such as marketing communications or certain analytics

To exercise any of these rights, simply contact us using the information provided below. We'll respond within 30 days and won't charge you for reasonable requests. If you're not satisfied with our response, you have the right to file a complaint with relevant data protection authorities.

We don't keep your information indefinitely. Our retention practices balance your privacy with practical business needs and legal requirements:

Active Client Data: While you're actively engaged in our programs, we maintain comprehensive records to ensure continuity and track your progress effectively.

Post-Program Retention: After completing our services, we retain your information for three years to provide follow-up support, answer questions about previous work, and comply with business record requirements.

Financial Records: Payment and billing information is kept for seven years to meet tax and accounting obligations.

Automatic Deletion: Our systems automatically flag records for review and deletion when retention periods expire. We conduct quarterly reviews to ensure we're not keeping data longer than necessary.

You can request earlier deletion of your information at any time, though we may need to retain certain records for legal purposes (like contract documentation or payment disputes).

We work with carefully selected service providers to deliver our change management programs effectively. Here's who might have access to your information and why:

Technology Partners: Our customer relationship management system, email service provider, and video conferencing platform process your information to enable our services. These vendors are contractually bound to protect your data and use it only for specified purposes.

Payment Processors: Credit card and bank transfer information is handled by certified payment processors who never share your financial details with us beyond transaction confirmations.

Professional Collaborators: Occasionally, we work with specialized consultants or guest experts for particular programs. They receive only the information necessary for their specific contribution and are bound by confidentiality agreements.

Legal Requirements: We may disclose information if required by law, court order, or government request - but we'll notify you unless prohibited by legal restrictions.

We never sell, rent, or trade your personal information to marketers, data brokers, or other third parties for their own use.

While Skillorn operates primarily in India, some of our technology services and backup systems are located in other countries with different privacy laws. Here's how we handle international data transfers:

Adequate Protection: We only transfer data to countries with privacy laws that provide adequate protection, or to service providers who contractually agree to maintain equivalent security standards.

Specific Safeguards: For transfers to countries without adequate privacy laws, we use standard contractual clauses approved by data protection authorities to ensure your information remains protected.

Notification: We'll inform you if there are any significant changes to where your data is stored or processed, particularly if it affects your privacy rights.

Most of your information stays within India throughout our relationship, with only encrypted backups and certain technical operations potentially involving international systems.

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how people interact with our content:

Essential Cookies: These enable basic website functionality like secure login areas, form submissions, and maintaining your preferences during a session.

Analytics Cookies: We track page views, time spent on different sections, and navigation patterns to identify which resources are most helpful and where people encounter difficulties.

Preference Cookies: These remember your choices about cookie consent, language settings, and display preferences so you don't have to reset them each visit.

You can disable cookies through your browser settings, though this might limit some website functionality. We don't use tracking cookies for advertising purposes or share cookie data with external advertising networks.

Privacy practices evolve as technology advances and regulations change. We update this policy periodically to reflect these developments:

Notification Process: We'll email all active clients about significant policy changes at least 30 days before they take effect. Minor clarifications or administrative updates might be posted on our website without individual notification.

Your Options: If you're not comfortable with policy changes, you can discuss alternatives with us or terminate services before the new policy takes effect.

Version History: We maintain records of previous policy versions so you can review what's changed over time.

This approach ensures transparency while giving you control over how your information is handled as our practices develop.